Shipping information

Dispatch on working days within 24 hours from our warehouse in Darmstadt, with DPD or DHL depending on capacity. Free shipping from an order value of 30.00 EUR within Germany.

Shipping costs at a glance

Destination	Shipping method	Cost
Germany	Order value up to 29.99 EUR	3.99 EUR
Germany	Order value from 30.00 EUR	0.00 EUR (free)

Separate terms apply to restaurants, hotels, caterers and bulk quantities. Find out more on our B2B page.

Delivery times

Region	Delivery time (working days)
Germany - Standard	2 to 4 working days
Gift hampers in the run-up to Christmas	4 to 5 working days

No deliveries are made on Sundays and public holidays. Delays caused by external factors such as weather events or strikes at the shipping service provider are beyond our control.

Processing time and shipping process

We dispatch on working days within 24 hours of receipt of the order from our warehouse in Darmstadt. As soon as your order leaves the warehouse, you will receive a confirmation e-mail with a tracking number and a direct link to the shipping service provider.

Shipping service provider: DPD or DHL

Depending on capacity, we ship either with DPD or DHL. Both partners deliver reliably within Germany. You can track the status of your order at any time on the DPD or DHL website using your tracking number.

Shipping to German islands

The same DE shipping costs displayed at checkout apply to delivery addresses on German islands: 3.99 EUR for an order value of up to 29.99 EUR and 0.00 EUR from 30.00 EUR. No additional island surcharge is stored in the active checkout.

Shipping regions

The active B2C checkout currently delivers exclusively to delivery addresses in Germany. For delivery enquiries outside Germany, please write to us at office@mrculombo.com before placing your order.

Shipment tracking

After dispatch, you will automatically receive an e-mail with a tracking number. Click on the link directly from the e-mail to track the status on the DPD or DHL tracking page. If you have any problems with tracking, please feel free to contact us directly.

Damaged or lost shipments

Should your shipment arrive damaged or be lost in transit, please contact us immediately by e-mail at office@mrculombo.com.

Damaged goods

Please send us photos of the damaged items and of the packaging so that we can find a quick solution together with the shipping service provider. We will replace the goods free of charge or refund the amount - without further discussion.

Lost parcels

If your order has not yet arrived after 8 working days, please contact us. We will check the status with the shipping service provider and arrange a replacement delivery or a refund if necessary.

Returns and complaints

Returns are possible within 14 days of receipt. Please contact us in advance by e-mail at office@mrculombo.com so that we can register the return.

The costs of the return shipment are borne by the buyer. Please return the goods exclusively in their original packaging with all accessories and ensure adequate protection in transit by means of suitable outer packaging.

All further details on the right of withdrawal, the instructions on withdrawal and the model withdrawal form can be found on our Returns and Withdrawal page.

Contact the shipping team

Questions about shipping, delivery times, shipping costs or a specific order? Write to us at office@mrculombo.com - the MrCOLOMBO team will get back to you personally on working days within 24 hours.